Warranty Policy

Every refurbished product we sell is backed by a limited warranty. This page explains what it covers, what it does not, and how to use it.

Last updated: October 23, 2026

1. What this warranty covers

Refurbished products sold on tier1datasystem.com come with a 90-day limited warranty. It covers defects in how the product works, as long as you use it normally.

The warranty starts on the day your order is delivered. It applies to the person who bought the product from us and cannot be transferred to someone else.

2. What is not covered

This warranty does not cover problems caused by something other than a defect. That includes:

• Drops, cracks, dents, liquid damage, fire, or other physical damage after delivery.
• Misuse, abuse, or using the product in a way it was not designed for.
• Repairs, changes, or opening the product by anyone other than us.
• Cosmetic wear that was described in the product listing, such as light scratches.
• Normal wear on parts that wear out with use, such as ear cushions, cables, and batteries (a battery that fails early is still covered).
• Loss of data, software problems, or account locks. Please back up your data.
• Products with a removed or damaged serial number or label.
• Items sold under a separate written quote. Those follow the terms in the quote.

3. What we will do

If a covered product stops working properly during the warranty period, we will do one of these:

1. Repair it.
2. Replace it with the same product, or an equivalent one if we do not have the same item.
3. Refund you, if we cannot repair or replace it.

Replacement products may be refurbished. A repaired or replaced product keeps the rest of your original 90-day warranty.

4. How to make a warranty claim

1. Email us at [email protected] or call +1 (425) 436-4818.
2. Send your order number, the product name, and a short description of the problem. Photos or a short video help a lot.
3. We may ask you to try a few simple troubleshooting steps. Many problems turn out to be a settings or cable issue.
4. If the product still has a problem, we will send you a return authorization (RMA) number and shipping instructions.
5. Pack the product securely, write the RMA number on the box, and ship it to us.

We reply to warranty requests within 2 business days. Once we receive and test your product, we will email you with the result and your next step.

5. Shipping costs

For approved warranty claims, we pay for shipping both ways. We will email you a prepaid label for sending the product to us, and we will pay to ship the repaired or replacement product back to you.

If we test a product and find no defect, or the problem is not covered, we may ask you to pay to ship it back to you.

6. Before you send a product to us

• Back up anything you want to keep, then erase your personal data when you can.
• Sign out of your accounts, such as Apple, Google, Microsoft, Xbox, or PlayStation.
• Turn off any lock tied to your account, such as Find My or Activation Lock.
• Remove memory cards, discs, and accessories that did not come from us.

7. Warranty and returns

These are two separate things. During the first 30 days, you can return most items for any reason under our Return & Refund Policy. The warranty runs for the full 90 days and covers defects that show up after that return window ends.

8. Manufacturer warranties

Refurbished products usually are not covered by the original manufacturer’s warranty. Unless a product listing says otherwise, our 90-day limited warranty is the only warranty that comes with your purchase.

9. Your legal rights

This warranty gives you specific rights, and you may also have other rights under your state’s laws. To the extent the law allows, we are not responsible for indirect or incidental losses caused by a product, such as lost data or lost income. Some states do not allow these limits, so they may not apply to you.

10. Contact us

Not sure whether something is covered? Just ask. We are happy to take a look.

• Phone: +1 (425) 436-4818 (Monday to Saturday, 9 AM to 6 PM Pacific Time)
• Email: [email protected]
• Address: 5223 89th Ave NE, Marysville, WA 98270