Return & Refund Policy

We want you to be happy with what you buy. If something is not right, here is exactly how returns and refunds work at Tier 1 Data System.

Last updated: October 23, 2026

1. Our return window

You can return most items within 30 days of delivery. Refurbished does not mean final sale. If a product is not right for you, we will take it back as long as it meets the conditions below.

To qualify, the item must be in the same condition we sent it, and it must include everything that came in the box, such as cables, power adapters, remotes, and accessories.

2. How to start a return

Please do not send anything back before we approve it. Follow these steps:

1. Email us at [email protected] or call +1 (425) 436-4818.
2. Tell us your order number, the item you want to return, and the reason.
3. We will reply with a return authorization (RMA) number and shipping instructions.
4. Pack the item securely, write the RMA number on the outside of the box, and ship it to us.

Returns sent without an RMA number may be delayed or refused.

3. Who pays for return shipping

• Changed your mind or ordered by mistake: you pay the return shipping.
• Item is defective, does not match its listing, or we sent the wrong item: we pay. We will email you a prepaid label or refund your shipping cost.

Please use a trackable shipping method and consider insurance. We cannot refund an item that is lost or damaged on its way back to us.

4. Where to send returns

Ship approved returns to:

5. How refunds work

After your return arrives, we inspect it and email you to confirm the result. Here is what to expect:

• Approved refunds go back to your original payment method.
• We process refunds within 5 business days of approving the return. Your bank or card company may take a few more days to show it.
• There is no restocking fee on returns that follow this policy.
• Original shipping charges are not refunded, unless the return is because of our mistake or a defective item.
• If an item comes back damaged, missing parts, or showing signs of misuse, we may refund a reduced amount. We will explain why before we do.

6. Defective, damaged, or incorrect items

Please check your order when it arrives. If something is wrong, contact us within 7 days of delivery. Photos of the item and the box help us sort things out quickly.

If the item is defective, damaged in shipping, or not what you ordered, we will replace it or refund you, and we will cover the shipping. Problems that appear after the 30-day return window may be covered by our Warranty Policy.

7. Before you send an item back

Many of our products can store personal information. Please protect yourself before you ship:

• Back up anything you want to keep, then erase your personal data and reset the device.
• Sign out of all accounts, such as Apple, Google, Microsoft, Xbox, or PlayStation.
• Turn off any lock tied to your account, such as Find My or Activation Lock.
• Remove memory cards, discs, and any accessories that did not come from us.

8. Items we cannot take back

• Items bought somewhere other than tier1datasystem.com.
• Items returned after the 30-day window, unless they are covered by our Warranty Policy.
• Items damaged by drops, liquid, or misuse after delivery.
• Items returned with missing parts or accessories that were included in the original shipment.
• Special-order or custom-configured IT hardware that we quoted for you, unless it arrives defective or not as described.

9. Exchanges

If you want a different item or a replacement, return the original and place a new order. For defective items, we can send a replacement of the same product when we have it in stock. If we do not, we will refund you.

10. Cancelling an order

If your order has not shipped yet, contact us as soon as you can and we will cancel it for a full refund. Once an order has shipped, please follow the return steps above.

11. Haven’t received your refund?

1. Check your bank or card account again, since it can take a few days to post.
2. Contact your card company, because processing times vary.
3. If you still do not see it after that, email us and we will look into it right away.

12. Contact us

Questions about a return or refund? We are happy to help.

• Phone: +1 (425) 436-4818 (Monday to Saturday, 9 AM to 6 PM Pacific Time)
• Email: [email protected]
• Address: 5223 89th Ave NE, Marysville, WA 98270