Shipping Policy

Here is how we get your order from our door in Marysville, Washington to yours, and what to expect along the way.

Last updated: October 23, 2026

1. Where we ship

We ship to addresses in all 50 US states. We do not ship internationally at this time.

We can ship to PO boxes and military addresses (APO/FPO/DPO) using USPS. Some items and carriers cannot deliver to these addresses, and we will contact you if that applies to your order.

2. Order processing time

Most orders ship within 1 to 2 business days after we receive payment. Business days are Monday through Friday, not counting US holidays.

Orders placed on weekends or holidays are processed on the next business day. If we expect a delay, such as a very busy period, we will email you.

3. Shipping methods and delivery times

We ship with carriers such as USPS, UPS, and FedEx. The options available for your order appear at checkout. Delivery times start on the day your order ships, not the day you order.

These are estimates, not guarantees. Weather, carrier delays, and holidays can add time.

4. Shipping costs

Shipping costs are calculated at checkout based on the size and weight of your order, the shipping method, and where it is going. You will see the full price, including shipping, before you pay.

5. Order tracking

When your order ships, we email you a tracking number. You can use it on the carrier’s website to follow your package. If you do not get the email within 2 business days of ordering, check your spam folder, then contact us.

6. Sales tax

Sales tax is added at checkout when it applies to your order. The amount depends on where your order is shipped, and you will see it before you pay.

7. Shipping address

Please double-check your address at checkout. We ship exactly to the address you give us, and we are not responsible for packages sent to an address entered incorrectly.

Need to change your address? Email or call us right away. We can update it only if your order has not shipped yet.

8. Large and freight orders

Some IT hardware, such as servers, racks, and bulk orders, may need freight shipping. If your order qualifies, we will contact you with the options and cost before we ship it. Bulk and business orders can be quoted on request.

9. Damaged, lost, or delayed packages

• Damaged: If your package arrives damaged, take photos of the box and the product, and contact us within 7 days of delivery. We will make it right under our Return & Refund Policy.
• Lost: If tracking shows delivered but you cannot find it, check around your home and with neighbors first, then contact us. We will work with the carrier to find it.
• Delayed: If your package is well past its estimated delivery date, reach out and we will check on it.

10. Orders that ship separately

If you order more than one item, they may ship in separate packages or on different days. Each package gets its own tracking number. You will not pay extra shipping because of this.

11. Contact us

Questions about your shipment? We are happy to help.

• Phone: +1 (425) 436-4818 (Monday to Saturday, 9 AM to 6 PM Pacific Time)
• Email: [email protected]
• Address: 5223 89th Ave NE, Marysville, WA 98270